23.8 C
Sofia
Thursday, September 4, 2025
FAQsGas Leaks & District Heating

Gas Leaks & District Heating

Smell gas? No heat or hot water? Do this next in Bulgaria!

I smell gas – what now?

Leave immediately, call 112, and your gas provider from outside.
Don’t use switches, phones, or lighters indoors; ventilate only if safe.

Who is my gas provider?

Most households use Overgas or a regional distributor.
Your bill lists the emergency line and service appliances for annual review.

My district heating is off – who is responsible for fixing it?

Call your local Toplofikatsiya or building manager.
Building-level failures differ from network maintenance; a cold radiator on top means bleed the air.

Bills seem high – normal?

Heat allocators apportion energy based on usage and building factors.
To make the heating more efficient, balance radiators, seal drafts, and avoid blocking panels. Bills in Sofia tend to be higher compared to the EU average.

Do I need annual checks?

Yes boilers, gas meters, and radiators should be serviced periodically.
It improves safety and reduces failures.

City quick contacts


Sofia
Sofia — Toplofikatsiya Sofia (the heating company of Sofia): Customer line 0700 111 11 (also shows emergency numbers on site) – Web: Топлофикация София ЕАД

Plovdiv
EVN Toplofikatsia: Heat energy & services 0700 1 7898 (24/7) – Web: EVN

Varna
Veolia Energy Varna (district heating): Free 24/7 0800 14 448Web: my.energy-varna.bg

Burgas
Toplofikatsiya Burgas (the heating company of Burgas): Office phones 056 871 129 / 056 871 111Web: Toplo BS

Natural gas (nationwide) — Overgas: National 0700 11 110; emergency 0800 11 211Web: Overgas

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