For danger, call 112; otherwise, contact your regional ViK. Use 112 for flooding near electrics or structural risk; otherwise, report via your city operator’s hotline, app, or website.
Utility handles the public mains; you handle private property lines. Borderline areas (meters/shared risers) depend on your building rules and contract.
Check In-Home Plumbing Emergencies
Check neighbours, your stopcock, then your operator’s outage page. Many operators post planned/emergency works; condo chats often confirm local issues fast.
Minor breaks: hours; major mains: longer (sometimes with tankers). Pipe material, dig permits, and depth affect ETAs.
Sofia
Sofiyska Voda (Veolia): Free 24/7 line 0800 1 21 21; outage/repairs shown via interactive map & updates – Web: SofiyskaVoda
Plovdiv
ViK Plovdiv: Contact centre 032 605 660; emergencies 0800 16157 – Web: VIK-Plovdiv
Varna
ViK Varna: National line 0700 11 300; emergencies 0800 19 160; outage notices on the site – Web: Vik-Varna
Burgas
ViK Burgas: National line 0700 17 177; “Current repairs” section lists active works – Web: Vik-Burgas
Flush taps for a few minutes and follow advisories. Temporary discoloration and air in lines are common post-repair.
