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FAQsElectricity Outages & Electrical Safety

Electricity Outages & Electrical Safety

What to do in case of outage checks, who to call, and surge protection in Bulgaria?

Who handles power cuts?

Your regional distributor (Electrohold, EVN, or Energo-Pro).
Use their hotline/app/site for outage status and ETAs.

Is it just my flat?

Check breakers, RCD (Residual Current Device), and whether neighbours have power.
If only your unit is dark, reset the main; repeated trips suggest a faulty appliance/circuit.

Should I unplug appliances?

Yes — until power stabilises.
Use surge strips or a whole-home protector to reduce switching spikes.

What about planned maintenance?

Distributors post schedules online.
If life-critical equipment depends on power, register with your distributor and keep backup power.

City/region quick contacts

Sofia & Western BG
Electrohold: 24/7 0700 10 010; planned-outage info via Electrohold/CEZ channels. Web: Electrohold

Plovdiv & Burgas (Southeast)
EVN: Outage line 0700 1 0007 (24/7); general 0700 1 7777Web: EVN

Varna & Northeast
Energo-Pro / Electrodistribution North: Faults 0700 161 61 / 0700 359 10; sales 0700 800 61Web: Energo-Pro

Any life-threatening hazard: call 112 immediately.

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